Suburban Online Internet Banking FAQ's (Frequently Asked Questions)
Below are some of the frequently asked questions about Suburban Online Internet Banking.
- Do I need special software to access Suburban Online Internet Banking?
- I'm concerned about security on the internet. Is my financial information safe while I use Suburban Online Internet Banking?
- How much does Suburban Online Internet Banking cost?
- What services and accounts are available in Suburban Online Internet Banking?
- How do I change my Suburban Online Internet Banking Password or Access ID?
- What do I do if one of my accounts isn't visible in Suburban Online Internet Banking?
- Is the information I see in Suburban Online Internet Banking current?
- What types of accounts can I transfer funds to and from?
- When will my transfer take place?
- Is Suburban Online Internet Banking compatible with software that I already use to manage my money?
- What should I do if I have a question or need to talk to the Suburban Federal Savings Bank?
- What are the hours for Suburban Online Internet Banking?
- How do I begin using Suburban Online Internet Banking?
Do I need special software to access Suburban Online Internet Banking?
Internet Banking is accessed on the internet from a link on this web site. Microsoft Internet Explorer is the only fully supported browser for Internet Banking.
Due to the security features necessary to protect you as you use Internet Banking, your browser must be able to use 128-bit encryption. At a minimum, you will need Microsoft Internet Explorer 6.0 or above with strong 128-bit encryption.
If you don't know what version you have, go to the "Help" menu at the top of the screen, and click on "About Internet Explorer." If you need to upgrade, you can download Internet Explorer and free from the internet. Just following this link: Microsoft Internet Explorer
Internet Explorer users also have the option of upgrading the security of your browser. To do this, click on the Help menu at the top of your Internet Explorer, then click on "About Internet Explorer." The box that comes up will tell you the version number, and security strength. If it is not 128-bit, you can click on the "Update Information" link, which will allow you to download just the 128-bit security feature, without downloading and installing the whole product.
I'm concerned about security on the internet. Is my financial information safe while I use Suburban Online Internet Banking?
This is a common concern about any transaction you make on the internet. Suburban Online Internet Banking uses the latest technology that has been developed to protect data through encryption or coding of the information. This ensures that only authorized people can see the data, and the only way to see that data is to supply the correct password.
You can help protect your information as well as the banking systems by protecting your password. Your password is the only way to access your account information. Please keep your password secure.
We want you to know that any breach of the security of our systems is a serious issue for Suburban Federal Savings Bank. Our success depends on our ability to manage these systems safely. We will do everything we can to ensure the protection of your financial information.
Requests for Inline Banking information are passed on from the Web server to the host mainframe. We understand the importance of keeping client information secure. Our Data Processor has taken significant measures to ensure world-class network, data, and physical security.
At the data security level, a number of industry recognized technical advisors assisted in the development of the Internet Banking platform, including representatives from ICSA.net, iDEFENSE, and Check Point Software.
The secure network infrastructure includes the following components:
- Firewalls - All access to the application network passes through these CheckPoint 1 firewalls.
- Intrusion Detection - The production network is monitored and policed for intrusion attempts 7 days per week, 24 hours per day by network and security personnel.
- Sanitized Systems - The servers hosting the services run only the minimum set of services required to operate the application.
- Private Network - for trusted source connectivity.
- Audits and Inspections - The security infrastructure is regularly audited and inspected by the following firms:
- Deloitte & Touche - SAS70 Service Audit Review
- ICSA.net - TruSecure certified internal and Internet perimeter network security
- IDEFENSE - Intelligence driven Internet applications and data security
- FFIEC - Federal compliance examination
- Fiserv Internal Audit - Data and network security
An additional measure of security our Data Processor has put in place is the use of Private IP Addressing. This protects servers from inappropriate Internet access and restricts unauthorized visibility of internal components. If an unauthorized user were to follow your request from Internet Banking through to the host, that user would not be able to get back out or follow it back with any host information due to the Private IP Address assigned to the Internet Banking site.
How much does Suburban Online Internet Banking cost?
Suburban Online Internet Banking services are offered to you at no charge (free).
What services and accounts are available in Suburban Online Internet Banking?
Suburban Online Internet Banking allows you to view account balances, transfer funds between your Suburban Federal Savings Bank accounts, and make your Suburban Federal Savings Bank loan payments. Suburban Online Internet Banking also allows you to download your transaction history into money management software. You can access almost any account you have with Suburban Federal Savings Bank, including Checking, Savings, Money Markets, Certificates of Deposit, and Loans. You can initiate stop payment request, perform external funds transfers and ACH batch file transfers. Federal tax payments can be submitted via our internet system as well as positive pay file transfers.
How do I change my Suburban Online Internet Banking Password or Access ID?
To change your password, log on to Suburban Online Internet Banking. At the top of the screen is a 'Change Password' button. When you click on the 'Change Password' button, you will see a second 'Change Password' button. Click on that, and you will be sent to a screen where you can make the change.
Your Password must be a minimum of 8 characters long and must be a combination of alpha and numeric characters. The Password is also case-sensitive. Once you have changed your Password, you will begin using the new Password the next time you log onto Suburban Online Internet Banking.
What do I do if one of my accounts is not visible in Suburban Online Internet Banking?
If you don't see one of your accounts on your initial Accounts screen, please let us know by calling us at (410) 721-7330 or 800-696-0740, or sending us an e-mail.
Is the information I see in Suburban Online Internet Banking current?
Yes, the balances that you see for checking and savings accounts is "real-time" and will change throughout the day to reflect your transactions. For example, if you initiate a transfer between your accounts via Internet Banking, or if you use your Debit card, your balance will be updated to reflect this activity.
What types of accounts can I transfer funds to and from?
You are able to transfer funds between any of your Suburban Federal Savings Bank savings and checking accounts, within the limits specific to your accounts. You can also make loan payments by transferring funds from a Suburban Federal Savings Bank savings or checking account to a loan account.
When will my transfer take place?
If a transfer is initiated before 6:00 p.m. EST, the transfer will take place on the same business day. However, if your transfer is initiated after 6:00 p.m. EST, the transfer will take place on the next business day.
Is Suburban Online Internet Banking compatible with software that I already use to manage my money?
Yes it is. Suburban Online can export transaction information to Quicken®.
What should I do if I have a question or need to talk to the Suburban Federal Savings Bank?
You can contact us via email or call us at (410) 721-8444 or 800-696-0740.
What are the hours for Suburban Online Internet Banking?
Suburban Online Internet Banking is available 24 hours a day, 365 days a year. The only exception is for system maintenance that will occur occasionally, and will be done during off-peak hours whenever possible.
How do I begin using Suburban Online Internet Banking?
Click on the Apply link. The Apply link will take you the enrollment screen where you can enter your Access ID and Password or click First Time Login if you are a new user. After logging into Suburban Online Internet Banking, you will come to a screen that shows your accounts at Suburban Federal Savings Bank. On the left side, click on any of your account numbers to go to detailed information regarding that account. Once you are looking at a specific account, you have several options, which may include viewing balances, transactions, and transfers, and you have the option of viewing these for the current or previous business day, or the current or previous statements.
